As of Planswift version a warning dialog was implemented to notify users of a potential issue that could cause problems if not corrected. This dialog reads as follows:


"Planswift was expecting to find the file {the files location path} but it seams to be missing. As a result, you may be missing information. Please check your results carefully."


In 90% of all cases this affects users that have network storage locations. This is easily corrected in most cases. Here are the common causes for this.

  1. Users have manually added additional directories into the Planswift storage location. Planswift storage locations are managed locations from within Planswift. These locations MUST remain clean, and should not be accessed from windows explorer to add files.
  2. Power Failure: It is possible during a power failure or other Windows fault that the data.xml file may not have been written
  3. Interrupted network connection the data.xml file may not have been written

Most cases are where the user has added additional files or directories to the storage location manually. Simply moving those affected directories to an alternate location other than the PlanSwift Storage will correct the problem and cease to display the message.  If you are experiencing this with a valid job file that is missing you can also move the specific job outside of the storage location.  It is possible is some cases to rebuild the missing file. If you have a valid job directory that is missing the data.xml please contact technical support for assistance with fixing the problem.