Error: “Could not connect to Bluebeam Studio”

Summary

What to do if you see a message saying Error: “Could not connect to Bluebeam Studio,” when creating an account, logging in, or uploading files.

Related Products

Bluebeam Revu, Bluebeam Vu, Bluebeam Studio

Problem

An error message appears saying “Could not connect to Bluebeam Studio” whenever you try to create an account, log in, or upload files to Bluebeam Studio.

Why is this Happening?

This is usually because the firewall ports used for Bluebeam Studio connections are currently blocked as part of your IT department’s network security policies.

Solution

Contact your IT department to confirm that the ports listed below are open.

For Revu 12.5 and above

The following ports must be unblocked for the indicated hosts:

• studio.bluebeam.com:443
• *.amazonaws.com:443

Note: Revu 12.5 and above are proxy aware and will automatically use your proxy if its configuration is recognized as valid. Click the “Force proxy use” check box in the Revu Studio Preferences to force Revu to use the proxy.

For Revu 10 to 12.1

The following TCP/UDP ports must be unblocked for the indicated hosts:

• studio.bluebeam.com:443
• studio.bluebeam.com:7398
• *.amazonaws.com:443

For Revu 8.5 through 9

The following TCP/UDP ports must be unblocked for the indicated hosts:

• studio.bluebeam.com:443
• studio.bluebeam.com:7398

Note: If it’s necessary to input an IP address to open up the above ports (as opposed to the hostname, which we recommend), you may perform a nameserver lookup or ping the above hosts for their current IP addresses. Please contact your IT department for information about how to do this.